Frequently
Asked Questions
Our
customers have told us that there are times when it would
be very convenient for them to be able to place orders with
us online. This will be especially helpful for late requisitions
and for reorders. We expect the schools will check the availability
of titles on our web site and then simply place those researched
titles into a shopping cart for instant ordering.
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Your
order will automatically be shipped according to the freight
instructions we have on file for your account. Any special
instructions or promotional codes should be indicated under
"Special Instructions". For deferred shipments
only, indicate a shipping date in the space provided. For
deferred billing, indicate a billing date in the space provided.
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How
do I know that I will be invoiced at Net Price for my online
order?
All
schools automatically receive net price regardless of the
order method.
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Yes.
You will receive an initial email message confirming your
order and notification of any backorders with availability
dates when available. The shipment confirmation number will
be sent by email when the order ships. If any restrictions
would cause an item to cancel (rights restrictions, substitutions
and out-of-prints), a warning message will show in the shopping
cart and the item will be removed before you place your
order.
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The
title research and the online ordering functions will show
you price and availability. The in-stock date for any "not
yet published" titles and "out-of-stock"
titles will appear if available.
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Normally orders are delivered within 7 to
10 business days. The turn-around time is the same no matter
how you place your order (online, mail, phone or fax).
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If
you are unable to find the Cengage Learning product or information
that you are looking for, please use our Live Chat feature,
or call our Customer Service Department, Monday - Friday,
8:00AM - 8:00PM EST at 1-800-824-5179, or email us at esales@Cengagelearning.com
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What
is the Returns Policy for orders online?
The
Returns Policy is the same
no matter how you place your order (online, mail, phone
or fax). For complete details, please refer to the Schools
Plus FAQ: "What is the Returns Policy?".
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How
do I know if I am in a depository state?
Please
review our list
of depositories.
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Where
can I find Gratis Teacher Materials information?
Information
on Gratis Teachers Materials is
available on this site.
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